A random act of kindness (and a little patience) goes a long way on the Internet.
Ishmael Gilbert, a Target employee in Glendale, Indiana, inspired many people with his kindness when a customer took a picture of him patiently helping an elderly woman pay for her groceries with coins.
Sarah Owen Bilger wrote on Facebook;
“[I] was frustrated with this woman and the inconvenience she had placed on me…I watched him help her count her change, ever so tenderly taking it from her shaking hands. I listened to him repeatedly saying “yes, mam” to her…Never once did this employee huff, gruff or roll his eyes. He was nothing but patient and kind,”
Bilger was also with her daughter and she was especially happy that her child was able to witness the interaction.
“I realized I hadn’t been inconvenienced at all.That my daughter was instead witnessing kindness and patience and being taught this valuable lesson by a complete stranger; furthermore, I realized that I too needed a refresher on this lesson,”.
Ishmael Gilbert’s mother also caught wind of his day at work and was pleased to see her son had become an Internet star.
Aimee Smith Gilbert wrote on Facebook;
“I asked Ishmael how he felt about his story and what did he learn from this he said ‘I want people to know that I AM a young hard-working father trying to provide for my daughter’,”
Ishmael is not only thankful for all the appreciation he has received from the incident, the 19-year-old also hopes that he can make an appearance on The Ellen Show.
Simple. Gentle. Kindness. This was REAL customer service with a smile 🙂